Privacy Policy

About this Privacy Policy

My Empire Casino respects the privacy of its players and aims to handle personal information responsibly. This policy is written for players in Australia and describes the types of information an online casino site typically needs to operate its services. It should be read together with any applicable website terms, account rules and responsible gambling information.

Personal information means information that identifies a person or could reasonably be linked to them. The information handled by the site may depend on how a player uses the website, whether an account is opened, which services are used and what information is needed for verification, payment processing, security or support. Some features may not be available if required information is not provided.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will apply when it is published on the website. Players should review this page periodically, particularly before continuing to use an account after a material update.

Information the site may handle

The information collected depends on the player’s interactions with My Empire Casino. It may be provided directly by the player, generated through use of the website, or received from service providers that help operate account, payment, security and support functions.

Account and contact details

• Name, date of birth, residential details and other information needed to create and maintain an account.
• Email address, username, account preferences and communications connected with the account.
• Information supplied when a player contacts support, makes a request or reports a problem.
• Records of account activity, settings, responsible gambling preferences and other choices made through the website.

Verification, payment and transaction information

• Identity or age verification information, which may include copies or details of verification documents where required.
• Information used to check account ownership, payment ownership, unusual activity or possible fraud.
• Payment method details and transaction records, including deposits, withdrawals, account balances and related activity. Payment information may be handled through specialist payment providers.
• Records needed to investigate disputes, chargebacks, failed transactions, suspected misuse or other account issues.

Device, usage and cookie data

• Internet Protocol address, device type, operating system, browser type, language and general technical information.
• Log-in times, pages visited, features used, referral information and interactions with the website.
• Cookie identifiers, session information and similar technologies used to remember settings, support security and understand website use.
• Information about errors, performance and technical events that helps maintain and improve the website.

How information is used and protected

Information is used only for legitimate operational, security, support, legal and business purposes connected with providing an online casino service. The main purposes may include the following:

• Creating, administering and securing player accounts.
• Processing transactions and maintaining accurate account and payment records.
• Completing identity, age and account verification checks.
• Detecting, preventing and investigating fraud, money laundering, account takeover, collusion, bonus abuse, payment misuse and other unauthorised or unlawful activity.
• Providing customer support, responding to questions and resolving complaints or technical problems.
• Sending important service messages about accounts, transactions, security, policy changes or other matters that are necessary for the operation of the service.
• Understanding how the website is used, testing features, improving performance and developing a safer and more reliable player experience.
• Meeting legal, regulatory, tax, accounting, dispute resolution and record-keeping obligations that apply to the service.

Personal information may be shared with carefully selected service providers where this is needed to operate the website or fulfil one of the purposes described above. Examples may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, analytics providers, professional advisers and parties involved in resolving disputes. These providers should receive information relevant to their function and are expected to handle it securely and appropriately.

Information may also be disclosed where necessary to protect players, the website, service providers or the public; to investigate suspected fraud or unlawful conduct; to enforce applicable terms; or to respond to a valid legal or official request. Information is not intended to be used for unrelated purposes without a lawful basis or appropriate notice.

Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication procedures, monitoring, secure systems and staff or supplier responsibilities. No online service can guarantee complete security, so players should use a strong password, keep account details confidential and contact support promptly if they suspect unauthorised activity.

Information may be processed or stored by service providers in locations outside Australia. Where this occurs, appropriate steps should be taken to support the secure handling of information and to meet applicable privacy requirements. The location and providers involved may change as the website and its supporting services develop.

Cookies, retention and your privacy choices

Cookies and similar technologies

Cookies are small data files placed on a device when a website is visited. My Empire Casino may use cookies and similar technologies to keep players signed in, remember preferences, support account and security functions, measure website performance and understand how visitors use the site. Some cookies may be provided by third-party services that help with functionality, analytics or security.

Players can manage or block cookies through their browser settings. Disabling certain cookies may affect the operation of the website, prevent some features from working correctly or require preferences to be entered again. Browser settings may also allow players to delete existing cookies or receive a notification before new cookies are stored.

Retention of information

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and business records. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in an appropriate way.

Closing an account does not necessarily result in the immediate deletion of every record. Some account, identity, payment, transaction, security and communication records must be kept for a period required by law or for other legitimate record-keeping purposes. Access to retained information should be limited to the purposes for which it is kept.

Marketing communications

Players may receive promotional communications where they have provided consent or where another permitted basis applies. Players can withdraw consent to marketing at any time by using an unsubscribe option in a message or by contacting support. Withdrawing marketing consent does not affect essential service communications, such as account, transaction, security or policy messages.

Exercising your data rights

Players may ask to access the personal information held about them, request correction of inaccurate or incomplete information, request deletion of their data where appropriate, or withdraw consent to marketing. To make a privacy or data request, contact support@myempirecasino.wtf. The request should explain what is being sought and include enough information to help locate the relevant account.

For security, reasonable steps may be taken to verify the identity of the person making a request before information is provided or changes are made. A request may be limited or declined where this is permitted or required, including where information must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. If a request cannot be completed in full, an explanation should be provided where appropriate.

Questions about this Privacy Policy, concerns about the handling of personal information or requests to exercise privacy rights can be sent to support@myempirecasino.wtf. Players should avoid sending unnecessary sensitive information in an initial message and should use the account or verification process requested by support when additional information is needed.