Responsible Gaming

Gamble for entertainment

Gambling involves risk and outcomes are not guaranteed. Every bet or game result is uncertain, and previous results do not change the probability of future results. A winning streak does not mean that a win is due, while a losing streak does not mean that a win is more likely. Avoid systems or strategies that claim to guarantee success, because no approach can remove the chance of losing.

Set a personal entertainment budget before you begin. Your budget should cover only money you can afford to lose after essential expenses, savings and other commitments have been considered. Do not use money needed for rent, mortgage payments, bills, food, education, debt repayments or family responsibilities. Never borrow money, sell belongings or use credit to continue gambling.

• Decide how much you are prepared to spend before playing and stick to that amount.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from everyday spending and household finances.
• Do not chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, tired, stressed, angry or under the influence of alcohol or other substances.
• Treat wins as part of the entertainment experience rather than as income.
• Make sure you meet all applicable age, location and eligibility requirements before using a gambling service.

It can help to keep a simple record of your deposits, wagers, wins, losses and time spent playing. Reviewing your activity can give you a clearer picture of your habits than relying on memory. If the total is higher than expected, or if gambling is taking more time and attention than you intended, consider reducing your activity, applying a restriction or taking a break.

Gambling is not a way to recover losses

Trying to win back money that has already been lost is known as chasing losses. It can lead to larger bets, longer sessions and decisions that would not normally be made. A loss is not a debt owed by a game, and the next result cannot be used to correct an earlier result. If you notice that you are playing to recover losses, stop, log out and consider using a break or self-exclusion option.

Tools to help you stay in control

My Empire Casino may make responsible gaming features available through your account or gaming environment. Depending on the service and applicable requirements, these features may allow you to set spending, deposit, wagering or time limits, receive activity information, take a temporary break or request self-exclusion. Feature availability, processing arrangements and any restrictions can vary, so review the information shown in your account and the relevant terms before using a tool.

Limits

A limit can help you manage the amount of money or time available for gambling. Choose an amount that is realistic for your circumstances, rather than an amount based on what you hope to win. Consider setting a daily, weekly or monthly limit where the service provides that option. A limit should be set before you begin playing and should not be increased simply because you have lost money or want to continue a session.

When a limit is reached, the service may prevent or restrict further activity according to the relevant settings and requirements. Changes to limits may not take effect immediately, and an increase may be subject to a delay or other safeguards. Always check the confirmation and status of a limit rather than assuming that a change has taken effect.

Time reminders and breaks

Long sessions can make it harder to notice how much time or money has been spent. Use reminders or planned breaks where available. Stand up, move away from the device and do something unrelated to gambling. A temporary break can be useful when you feel distracted, frustrated or unable to stop at the time you intended.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling for a chosen period or indefinitely. A self-exclusion request is intended to prevent access or restrict participation in accordance with the service's process and applicable requirements. Before requesting self-exclusion, withdraw or manage any available balance only as permitted by the relevant terms, and do not create another account or use another person's account to bypass the restriction.

If you have requested self-exclusion, do not treat promotional messages, account access or another gambling website as a reason to resume play. Consider removing gambling applications, blocking gambling content and telling someone you trust about your decision. If you believe a restriction has not operated as expected, stop using the service and raise the matter through the available support channel.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not determined by how much a person wagers, how often they play or whether they sometimes win. The important question is whether gambling is causing harm or becoming difficult to control. Warning signs may appear gradually, and a person may try to hide them from family, friends or colleagues.

• Spending more money or time gambling than you planned.
• Feeling restless, irritated or uncomfortable when trying to cut back or stop.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Chasing losses or increasing bets to experience the same level of excitement.
• Gambling with money intended for bills, savings or other important needs.
• Borrowing money, selling possessions or using credit to gamble.
• Hiding gambling activity, account transactions or losses from people close to you.
• Arguing with family, friends or colleagues because of gambling.
• Missing work, study, appointments or personal responsibilities.
• Feeling guilt, anxiety, low mood or stress after gambling, but continuing to play.
• Using gambling to escape problems, loneliness, sadness or other difficult feelings.
• Trying to stop several times without being able to maintain the change.

One or more of these signs does not mean that you must manage the situation alone. It is a good reason to pause and speak with someone. Start by taking a break, applying a limit or self-exclusion and reviewing your recent activity. A trusted friend, family member, counsellor, financial counsellor or health professional may be able to provide practical and emotional support.

Where to find support in Australia

Free or confidential gambling support is available through recognised services in Australia, including services operating nationally and services provided in each state or territory. These services can offer counselling, information, financial guidance and support for family members affected by another person's gambling. Search for a recognised gambling support service through an official Australian government or health website, or ask a qualified health professional for a suitable referral.

If gambling has contributed to an immediate risk to your safety or the safety of someone else, contact emergency services or seek urgent assistance from a health professional. If you are supporting someone who gambles, set clear financial and personal boundaries, avoid covering ongoing losses and obtain support for yourself as well.

Account safety and responsible access

Responsible gambling also includes protecting your account and making sure that gambling remains your own choice. Keep login details private, use a secure password and avoid allowing another person to use your account. Do not share access with children or anyone who is not authorised to use the service. If you think someone else has accessed your account, change your password, stop gambling and contact the service through the available support process.

Keep your personal and payment information up to date where required, and review account activity regularly. Do not use a payment method that belongs to another person unless this is expressly permitted under the applicable rules. Account verification and transaction checks may be required to protect customers, prevent misuse and meet legal or regulatory obligations.

Marketing and notifications

If gambling-related messages or promotions encourage you to play more than intended, review your communication preferences and disable notifications where that option is available. Marketing preferences do not necessarily close an account or stop access to a gambling service, so use a limit, break or self-exclusion process when you need to restrict gambling itself.

Our ongoing approach

My Empire Casino may use account information, activity patterns and customer interactions to support safer gambling practices, subject to applicable privacy requirements and the service's policies. This may include providing reminders, asking questions about activity, offering information about limits or restricting an account where required. These measures are intended to support responsible use, but they cannot replace personal judgement or professional help.

This page provides general responsible gaming information and is not financial, medical or legal advice. The tools, procedures and restrictions that apply to a particular account may change over time and may depend on applicable law, the service used and the information available. Read the current terms and account information before gambling. If you are unsure whether gambling is suitable for you, do not play until you have obtained independent advice.